CITY OF PHILADELPHIA RECOGNIZED FOR CITIZEN ...
Philadelphia, October 12, 2012 ??The City of Philadelphia has recently won a series of national awards recognizing its best practices and creative engagement with citizens. The International Association of Chiefs of Police (IACP) awarded the PhillyRising Collaborative its Special Recognition for Community Oriented Governance.? The Public Technology Institute (PTI), a national technology organization that supports local governments, named Philadelphia as a ?2012-2014 Designated Citizen-Engaged Community? because of the 311 call center?s success.? The White House also recognized Chief Innovation Officer Adel Ebeid and the Office of Innovation and Technology as Local Innovation Champions of Change.
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?The City of Philadelphia is actively engaging residents in new ways because we want people to see government as a resource and partner to make our city a better place to live, work and play,? said Mayor Michael A. Nutter. ?All of these honors demonstrate a commitment to transforming how City government interacts with Philadelphians.?
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Deputy Mayor for Administration and Coordination and Managing Director Rich Negrin said, ?We are constantly working to enhance the City?s interactions with residents. PhillyRising does this by asking residents how government can provide the tools to improve their neighborhoods. The Philly311 contact center, and now mobile app, has put city government services literally at citizens? fingertips. Our innovation team with the leadership of Chief Information Officer Adel Ebeid is continuously working on the next and best practices for interacting with constituents.?
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On Aug. 31, IACP announced that the City?s PhillyRising Collaborative received the 2012 IACP/Cisco Systems Community Policing Award ? Special Recognition for Community Oriented Governance. The award recognizes outstanding community policing initiatives by law enforcement agencies worldwide.? IACP recognized PhillyRising as being the ?next step? in community policing, in which representatives across government work to build trust between the community and City agencies, particularly the Philadelphia Police Department.?
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?It is an honor to receive this award on behalf of my colleagues in the City and our partners on the ground in the community,? said Deputy Managing Director John L. Farrell, Director of the PhillyRising Collaborative.
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On Sept. 27, PTI named Philadelphia one of the 2012-2014 Citizen Engaged Communities. PTI?created the annual designation program to recognize excellence in multi-channel contact centers and best practices for the use of Citizen Relationship/Records Management (CRM) systems, 311 services, web portal technology, telephone systems and mobile communications infrastructure. Philly 311 received the designation for its proficient and high performing multi-channel contact center because it uses citizen feedback tools to improve services, utilizes Service Level Agreements with departments, has a current, centralized knowledge base, allows online service requests and tracks performance metrics.
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Rosetta Carrington Lue, the City?s Chief Customer Service Officer and 311 Contact Center Director, said ?One of the primary strategic objectives the Mayor set forth is for the City of Philadelphia to become a national customer service leader in government. For the 311 Contact Center to be nationally recognized for a third time as a designated citizen-engaged community is a huge accomplishment. The 311 staff and I thank PTI for acknowledging our commitment to the City?s Vision.?
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On Sept. 25, the White House named Chief Innovation Officer Adel Ebeid a Local Champion of Change for leading Philadelphia?s innovation strategy to advance the City?s digital quality of life. Ebeid has led the effort to have City government partner with community organizations, higher learning institutions and residents to positively influence social outcomes in underserved neighborhoods. Two Philadelphia programs, Philly KEYSPOTS and PhillyRising, employ this civic collaboration model for planning and implementation and serve as working models for innovative government.
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?Philadelphia was honored to participate in the Champions of Change ceremony at the White House and highlight our efforts at re-casting the role of government through community engagement and civic collaboration,? said Mr. Ebeid. ?Philadelphia?s tremendous community assets link and further develop physical, human and community infrastructures in order to provide residents with tools and support so that they may realize their vision for family and community.?
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About IACP:
The International Association of Chiefs of Police is a dynamic organization that serves as the professional voice of law enforcement. Building on our past success, the IACP addresses cutting edge issues confronting law enforcement though advocacy, programs and research, as well as training and other professional services. IACP is a comprehensive professional organization that supports the law enforcement leaders of today and develops the leaders of tomorrow.
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