TMCnet's Business Process Outsourcing Week in Review ? Expert ...
Business process outsourcing (BPO) has become exceedingly more popular over the past 10 years because it allows enterprises to outsource operations and responsibilities to a third-party provider. An advantage to BPO is that is allows company?s more organizational flexibility and management. By outsourcing some of the mundane business operations companies are more open to focus on core competencies.
For example, this week IPsoft, who offers IT outsourcing, said this past year more companies have signed up to take advantage of its services than ever before. Bijan Hafezi, regional vice president, Western Region, for IPsoft, said in an interview with TMC CEO Rich Tehrani (News ? Alert), that outsourcing remains popular.
?We have over 300 or 400 customers right now that do business with us,? Hafezi said in the interview. ?Everybody is trying to outsource. Most enterprises are outsourcing what is now their core business.?
Ed Silverstein, TMCnet Contributor, said there are many benefits for companies who sign up with IPsoft. ?In addition, IPsoft?s services provide lower costs and increase efficiency by using automation technology. It meets company needs in business process automation, IP operations, cloud orchestration, fraud prevention and IT operations,? said Silverstein. ?When it comes to cost control, IPsoft has provided total cost of ownership reductions that average some 30 percent. IPsoft also provides customers with internal costs that remain stable rather than those which fluctuate.?
Read the full story here.
Meanwhile, an IP Business Intelligence company (IPBI), Innography, launched a new SaaS (News
? Alert) service for its clients. The new SaaS offerings will help provide specialized consulting, personalized educational materials, and other ongoing support.
Tyron Stading, president and founder of Innography, released a statement in which he confirmed the new announcement. ?Our customers already recognize great value from their use of Innography and their interaction with our customer success team as evidence by our exceptional customer renewal rate,? said Stading. ?Building upon that success with a high caliber team dedicated to strategic consulting and tactical support via outsourcing is a natural next step for Innography and its diverse customer base.?
The new team will help provide consulting experience and industry best practices advice, management consulting services, and implementation help all on behalf of the customer. TMCnet Contributor, Anil Sharma, said ?this new service will help users ?train? the software to make intelligent decisions based on different business objectives, automating what would otherwise be a time consuming and expensive process.?
Read Sharma?s full report here.
Finally, the Everest Group completed a report called, Impending Contract Renewals: Back to the Future, where it determined that over $80 million worth of outsourcing contracts expire within the next year and a half.
Calvin Azuri, TMCnet Contributor, reported on the results from Everest Group, saying that both ?the business process outsourcing (BPO) and IT outsourcing (ITO) markets will see a large number of contracts come to closure,? adding that most of these contracts were signed before the downfall of the economy.
Ross Tisnovsky, senior vice president, Everest Group, said, ?Infrastructure outsourcing, data center and network tower deals make up a significant portion of the ITO contracts expiring in the near term. Disruptive next generation technologies, such as cloud computing, will introduce new benefits and challenges that the market didn?t see five years ago. As buyers are looking for more than just cost savings, service providers will likely find themselves fighting for renewals if they don?t adapt to new buyer preferences.?
Click here to learn more about Everest Group?s report.
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